How To Fix Legacy Family Tree Freezing Or Hanging Problems?

Are you experiencing issues with your Legacy Family Tree, such as freezing or hanging? If so, we can appreciate that you are looking for the best and most effective solutions to these problems. Therefore, you will be thrilled to learn that this is a perfect blog for you. We have included the necessary information in this post, including step-by-step instructions. So that you can achieve accurate results by following this guide from beginning to end.

Legacy Freezes or Hangs issues:

Common Causes Of Legacy Family Tree Freezing Or Hanging

A majority of the issues are experienced with the Legacy Family Tree software. In terms of freezing or hang-ups occur because of outdated software, corrupted files, system incompatibility, or conflicts between other programs that are installed for use on your computer.

1. Outdated Software: If you have installed an older version of Legacy Family Tree on your computer after upgrading to a newer version of Windows, you may experience compatibility problems or instability with Legacy Family Tree, which may cause it to freeze or crash.
2. Corrupted Files: As time goes by, some of the program files, data files, and temporary cache files associated with Legacy Family Tree may become corrupt. Repairs to the program installation and/or clearing the temporary caches usually fix this.
3. System Incompatibility: In some cases, the Legacy Family Tree software may not operate properly with all of the hardware and software configurations of your computer (especially if you are using the new operating systems of Windows 10, 11, or other operating systems). Be sure to check your computer’s specifications to see if it meets the minimum requirements.
4. Software Conflicts: Programs that are open at the same time, particularly if they draw from the same resources (i.e., memory and CPU), can conflict with one another. Further, some types of antivirus or firewall software could interfere with the operation of the software.
5. Large or Complicated Family Files: Extremely large family files, particularly with large amounts of media attached and many entries in the file, can use a significant portion of system resources and therefore slow the system down and/or cause the system to freeze.
6. Windows Updates: Because of the possibility of introducing problems, a user may experience increased instability with the software following installation of an update from the Windows operating system unless Legacy provides a patch for the software.

Step-By-Step Guide To Fix Legacy Family Tree Freezing Or Hanging Problems:

1. Check For Programs Running In The Background Or Have Been Minimized. Check For Windows That Are Open Behind The Main Legacy Screen.
2. Check For Any Programs That Are Running In The Background.

• When You Restart Legacy, Check For Windows That Are Opening Behind The Main Legacy.
• Open Your Legacy File Again And Use The Check/Repair Option To Repair Your File.
• Complete The Repair Process Even If You Receive An Error Message.
• If You Repaired Your File And The Problem Persists, Click ‘No’ For Any Error Messages During The Repair Process.
• If Legacy Will Not Start or You Experience Problems Every Time You Start Legacy. Check for Additional Specific Settings That May Be Causing Problems (e.g, conflict with another program, etc.).
• Lastly, if all else fails and your computer shuts down after starting, or Legacy has a Problem That Always Happens after you’ve started Legacy.
• If your Legacy File Has a Problem Every Time You Open It, There Are Setting Conflicts That Can Cause the Legacy to Freeze or Not Respond.
• To Resolve This Issue: Reset Legacy Options and Proceed With Additional Troubleshooting Steps.

3. Steps To Reset Legacy Options: Go To Options > Customize > Select LEGACY > Click Options in The Default Settings > Select Reset To Legacy – Defaults > Click Yes To Confirm The Reset; And Lastly, Click Save.

• LEGACY 7.5 and earlier versions: click on the “Reset to defaults” option towards the bottom of the screen, confirm, and click “Save.”
• This may be all you need to do. However, certain personalized preferences, such as screen color schemes and font preferences, would be lost in this process and would need to be reset.

4. If the problem did not get resolved in step 3:

• LEGACY On your computer, find and delete the “USR” folder in “Documents>Legacy Family Tree>_AppData>USR” completely. There are various files in this folder, including background colors chosen by you, screen fonts chosen by you, window size preferences, startup family preferences, report preferences, and file paths, among others. None of these files has data in them; therefore, deletion wouldn’t cause losses.
• The newest update for the Legacy Software has been made available for download at the Legacy Website under the link below.
• Legacy Update Available for Download: Legacy Family Tree Update

5. Download and Install the Most Current Legacy Update.

• http://legacyfamilytree.com/DownloadUpdate.
• To create a New Legacy Family File While Retaining Your Records. You will need to export your records to a New Legacy Family File and retain all the Privacy Information from the previous record files.

6. You will do this as follows:
7. Go to the File Menu and Select “Export To.
8. “Select “Legacy File…,” and after selecting the Legacy Family file to export to, click “Save.”
9. You will receive an Export Screen with two buttons on it. The left button will say “Privacy Options…”
10. Click on this button, and in the Override area, click all the check boxes (this ensures that all private records are also exported).
11. Once completed, click the Save button. When you click the “Start Export” button, you may receive a message regarding sources.
12. If you do, please select “Do Not Assign a Source” as the answer.

• Use the new family file and delete the old file when satisfied with the results.

7. How big is your family file? The larger your family file is, the longer it will take the program to perform the tasks. It will respond sluggishly if the file contains more than 100,000 entries. The bigger the file, the more error-prone it is.
8. ​A sluggish response from a family file is experience if the family file is store on an external or removable drive, if the drive “goes to sleep.” To correct, save copies of the family file and pictures (media) on:

• LEGACY: Open your Documents folder and navigate into the Legacy Family Tree\Data subfolder
• Legacy 7.5 or earlier: c:\Legacy\Data

9. Files with large picture sizes, as indicated in MBs, will result in the slowing down of Legacy while it is trying to display them. However, this challenge reduces if you do not display the pictures. Go to Options located in the menu bar and then click Customize. Immediately, select the View option and deselect the box for ‘Show the Picture of each main person on the Family and Pedigree Views’. Alternatively, you could resize the pictures you have included in Legacy.
10. Be sure no other programs are active on your system, and meet the minimum system requirements:
    • Pentium-class computer.
    • VGA display or above.
    • Windows 10 Pro or Home, Windows 8, Windows 7.
    • A Hard Disk with a minimum of 500 megabytes of free disk space.
    • A mouse.
    • Internet Connection Required
    • Minimum 8 GB of RAM.

​​The minimum is 8 GB for memory (RAM). A symptom that shows there is a problem with memory is when the Legacy freezes after a while, but runs all right at first. In most cases, all you need is to restart your computer. I would recommend a memory upgrade for your computer.

11. How full is your disk drive, and when was the last time it was defragment? It could be that regularly cleaning your disk drive and defragmenting your files would optimize your computer’s processing speed. To do the disk cleanup, click the Start button at the bottom left corner of your Desktop and choose All Programs -> Accessories -> System Tools -> Disk Cleanup. Do the same for the Disk Defragmenter program.

Conclusion

We trust that by now you are over the Legacy Family Tree freezing issues. Nevertheless, if you need further guidance, you can contact our Legacy Family Tree Help number at +1-800-697-1474 (Live Chat) right away. Our team of well-qualified techs will guide you accordingly with further solutions.